No, we do not sell pets, we only sell products that pets need. Though you can check out your local Ngo’s to adopt.
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FAQ
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GENERALLY ASKED QUESTIONS
How long does an order made online take to reach me?
Orders are normally dispatched within 24 hours and usually take 1-4 working days to be delivered based on your location. Orders placed for NCR location are delivered in 1-2 Business Day (subject to availability in our Gurgaon warehouse)
Also , We do send you a tracking link on your email id. If you still need further help feel free to call or whats app us at +91 99109 01511 .
What if I receive damaged goods / expired products?
Our team ensures not to stock or ship products that have passed their expiry date. If damage has occurred in transit, we insist not to accept the order from delivery executive if you see a damaged box.
But in case, you hv received the product do get in touch with us on sales@ithinkpets.com within 24 hours of your delivery, with the images/photos of the damaged Product & box received with label & Invoice.
What are the modes of payment we accept?
Credit Cards, Cash on Delivery, Debit Cards, UPI and NetBanking.
How much of food shall I feed my Dog / Cat?
Please refer to the feeding guide on the product page , still confused call or whats app us at +91 9910901511 .
Size Chart Instructions
What size collar , harness would fit my pet?
Please refer to the size chart on the product page , still confused call or whats app us at +91 9311883938.
Do we customise?
No , Not as if now , may be in future.
Shipping and Order Tracking
How long does an order made online take to reach me?
Orders are normally dispatched within 24 hours and usually take 1-4 working days to be delivered based on your location. Orders placed for NCR location are delivered in 1-2 Business Day (subject to availability in our Gurgaon warehouse)
Also , We do send you a tracking link on your email id. If you still need further help feel free to call or whats app us at +91 9311883938.
Return Exchange and Cancellation
What all products are eligible for exchange and returns?
We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):
- Edible and perishable items like food, treats etc
- Beds, crates & carriers
- Dog Toys & Cat Toys
- Items purchased during sales
- Dog Pads/Diapers
- Medicines & Supplements
Returns and exchanges will also not be accepted in the following circumstances:
- If request is initiated after 7 business days of order delivery
- Product is used or altered
- Product is damaged due to misuse/overuse by the customer
- Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
- Items purchased on discounted price are also not eligible for return/exchange
Can I cancel my online order?
Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on sales@ithinkpets.com
What is your Refund Policy?
In case of requests for order cancellations, IThinkPets.com reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount with-in 15-20 working days
How many days after I buy something can I return it?
Please make sure that you send us an email on sales@ithinkpets.com with in 7 days of the product delivery.
Modes of Payment
What are the modes of payment we accept?
Credit Cards, Cash on Delivery, Debit Cards, UPI and NetBanking.
Gift Cards and Coupons
How Can I Redeem my Coupons/Gift Cards?
You can redeem the coupons on the payment page before making the payment. . If you still need further help feel free to call or whats app us at +91 9311883938.
There are limited period vouchers and promotional codes which can be issued or cancelled by Ithinkpets.com as part of any campaign or scheme. The terms for these campaigns will be decided by Ithinkpets.com at the time of the campaign and these should be acceptable to you.
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