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Return and Exchange Policy

 Return Policy

  1. Food, Treats,Medicines and Customized items are non returnable and non refundable

A.) All products purchased from the Website can be returned to the Seller within 7 (seven) days only in the following circumstances:

  • if the product supplied by the Company is damaged, Not applicable for edible items or consumable open items.
  • the product received is different from the product that was ordered.

B.) Further, Returns by You will be subject to the following conditions:

  • The User shall ensure that he/she does not accept the delivery of any product whose original packaging is damaged or tampered in any manner.
  • In the event if User, on removing the packaging of the product, finds the product is damaged and/or defective and/or is different from the Product that was ordered (Not applicable for edible items or consumable open items.), User shall immediately intimate the [Customer Care Centre]1 about such damage and/or defect and/ or difference and the Seller shall arrange for the replacement of the product or refund of price of the product along with shipping charges, if any, collected by the Seller in the unlikely event of the Seller being unable to replace the damaged and/or defective product. For any Refund or Exchange / Replacement of product the relevant provisions of Refund and Exchange shall apply as given here in.
  • In case of Cancellation (Return / Replacement) of order after delivery of the product to User, the Seller will arrange pick up of the product to be returned. User will assist and cooperate fully to return the product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the product being returned. At the time of pickup the User will be provided with acknowledgement of pick up by the Seller’s/Company’s Logistical Partner. User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Seller in this regard.
  1. Refund Policy:
  2. Refunds shall only be provided in following situations:
  • In case the Seller cannot provide replacement.
  • In-line with Buyer Protection, when a dispute has been ruled in your favour.
  • Not applicable for edible items or consumable open items.
  1. Seller allows Refunds on select categories under certain conditions.
  • Not applicable for edible items or consumable open items.
  • Not applicable if Original packaging has been removed i.e. including categories of products mentioned under Grooming, Toys , Health/Vitality, Utility & wearable on the website.
  1. You might have made payment for Your purchases on the Website either through Online Payment (at the time of ordering the products) (“Online Payment”)or by way of Cash on Delivery (“COD”). In both these situations, any Refund due to You will be in any of the following methods:
  • Online Payment: All eligible refunds against returns will be subject to deduction of [3%] of the product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to You. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of product.
  • COD: All eligible refunds against COD returns will be subject to deduction of [3%] of the product Price already paid (i.e. Transaction value for COD payment collection). Also, all eligible refunds for COD transactions will be processed via account transfer in User’s name. Accountability to provide all necessary bank details required for the transaction lies with the user.
  • The User will be bound by the Return policy of the Company and shall not hold the Company liable for any loss that she/ he may incur due to cancellation of the order.
  1. No Warranty for Freebies

Free gifts given with any of the product purchased from the Website will not be exchanged and/or covered under any kind of warranty.
It is expressly provided that if any products are not available with the Company for an exchange, the money shall be refunded to the User in accordance with the Refund Policy of the Company as set out herein.

  1. Defects in Products:

In case of any defect arising after delivery of the product or after usage of the product as the case may be, such defects will be serviced by the respective Seller brand in accordance with respective Seller’s warranty terms. Please see the respective Brand Policy on provision of Defects on respective Brands website or packaging.


a).Cancellations by Ithinkpets

Ithinkpets has a right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

b).Cancellations by You

In case of requests for order cancellations, Ithinkpets reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount with-in 15-20 working days.

We will not be able to cancel orders that have already been processed.

Ithinkpets has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Ithinkpets and accept Ithinkpets decision regarding the cancellation.

By Clicking on T&C on the website , the customer agrees to all the Policies set by the company i.e. mentioned on the website.

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