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Prescription Policy & Veterinary Disclaimer

🩺 Prescription Policy & Veterinary Disclaimer 

1. Purpose & Commitment

At ithinkpets.com, we are committed to providing authentic, vet-recommended pet care products and responsible access to veterinary medicines.
Our goal is to help pet parents conveniently source trusted veterinary products from authorized distributors while ensuring compliance with all applicable laws and ethical standards.We are not a pharmacy, and we do not diagnose, prescribe, or replace professional veterinary advice.All information and services offered through this platform are for educational and product-delivery purposes only.

2. Prescription Requirements

Certain veterinary medicines or treatments listed on ithinkpets.com may require a valid prescription from a registered veterinarian, in accordance with Indian regulations.

To ensure responsible use, for the products which require prescription-

  • Customers will be asked to share a valid veterinary prescription before such items can be processed.

  • All prescriptions are reviewed by authorized partner pharmacists or veterinarians for verification.

  • Orders for prescription products cannot be processed without valid documentation.

3. Our Role as a Facilitator

ithinkpets.com acts solely as a facilitator between licensed distributors and end customers.We do not manufacture, store, or sell any drugs directly.All products are fulfilled and shipped through authorized partners and delivered under proper temperature and safety conditions.

4. Veterinary Guidance

All product information provided — including dosage, benefits, and administration instructions — is for general guidance only. Pet parents should consult a qualified veterinarian before starting, changing, or discontinuing any medication or supplement.If your pet experiences any unexpected reaction, discontinue use immediately and contact your veterinarian.

5. Legal & Compliance Statement

ithinkpets.com complies with:

  • Consumer Protection Act, 2019 (India)

  • Drugs and Cosmetics Rules (for veterinary use)

  • Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

  • Holds a Valid Drug Licence – RLF20HR2023006026 || RLF21HR2023006021.

We do not engage in the sale or advertisement of human pharmaceuticals, restricted substances, or Schedule X drugs.

6. Disclaimer of Liability

While we strive to ensure accuracy and authenticity, ithinkpets.com, its founders, and its partners assume no liability for misuse, overuse, or misinterpretation of products.
By purchasing from our platform, the customer acknowledges that:

  • They understand the nature of the products being ordered.

  • They take full responsibility for the use and storage of such products under proper veterinary supervision.

7. Contact & Verification

If you have questions about prescriptions, regulations, or product sourcing, please reach out to our compliance team at:

📧 deepali@ithinkpets.com or 7428963666
📍 ithinkpets.com (operated by Barkstore Pvt. Ltd.)
 Gurugram, Haryana, India