Barkstore Private Limited (“we” and “us”) is the operator of (https://www.ithinkpets.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
- Shipping Costs
Shipping costs are calculated during checkout, any order less than equal to Rs 500 will bear Shipping cost of Rs.50. Shipping Charges are Free above Rs.500. Payment for shipping will be collected with the purchase.
- Returns, Exchange & Refunds
Barkstore Private Limited will happily accept returns due to change of mind as
long as the request matches the requisite of our Return/ Exchange & Refund Policy https://ithinkpets.com/return-exchange-policy/
- Delivery Terms
- Orders placed before 4 PM will be dispatched the same day, otherwise, within the next business day.
- Transit & Delivery Time, In general is between 2 – 7 days, Depending on the City/State & Pincode.
- Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.1 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched, ideally within 6 hours of placing of Order.
4.2 Items Out Of Stock
If an item is out of stock, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
4.3 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Write to us on sales@ithinkpets.com or Call us on 9800088608.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider Via Email & SMS.
- Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
- Cancellations
If you change your mind before you have received your order, we are able to accept cancellations if all the requisites are fulfilled as per our cancellation Policy.
https://ithinkpets.com/return-exchange-policy/
- Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
- Process for parcel damaged or lost in-transit
9.1 Process for parcel Damaged in-transit, we will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit, we will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
- Customer service
For all customer service enquiries, please phone us at 9800088608 or Email us on sales@ithinkpets.com
